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Why was my PlentyOfFish Account Deleted?

  • August 28, 2014
  • 3 minute read
  • Sarah Gooding
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This is one of the most common questions we are asked in the thousands of emails our customer service team receives daily. The simple answer is that you broke one of the rules of the site. With 88 million users worldwide and a lean team of 75 employees, it’s imperative that we establish and enforce a number of rules to ensure the site remains safe, free, and committed to helping our users find a genuine connection. On PlentyOfFish, 95% of our users are looking to date or find a relationship, and they comply with the rules of the site. These are the users to whom we cater our time and resources. Unfortunately, the other 5% who don’t follow the rules are immediately banned from the site. We’d ideally like to respond to every email and explain to each user why they were deleted, but with a small team, this just isn’t possible. Our focus will always be on those who are using the site as it was intended; to find a date and/or relationship.

If you were deleted from the site and don’t know why, here are some of the reasons this may have happened:

1. You are looking for casual sex. Once upon a time we allowed singles who were looking for ‘intimate encounters’ to sign up and use the site. Over a year ago, we updated our rules and removed this small group of users from the site. We have not allowed them back since. Our ultimate goal is to help singles find dates and relationships, and those looking for casual sex hinder our ability to do this. If you’re clearly just looking for one thing (and we have our ways of determining this), you’ll be deleted from the site.

Casual Sex

2. You are married (and not separated). If we haven’t said it enough just yet, PlentyOfFish is for people who are looking to date and find a relationship. If you’re married, you are already committed to someone else. If we determine that you indeed have a spouse, you’ll be deleted immediately. May we recommend another site that’s much more suitable for you.

3. You are a scammer, a spammer, a fake, underage, or are soliciting a business. The PlentyOfFish is renowned in its industry for its sophisticated scam detection system. This system intercepts almost 98% of the potential users listed above, before they are even able to sign up. These are two of the 2% who got away…

Spammer

Spammer #2

4. You are rude to other users. If you’re rude or send inappropriate messages to other users, this will likely result in getting blocked by these users. If you are being blocked too frequently, you will be deleted. Furthermore, PlentyOfFish has zero tolerance for any kind of discrimination related race, sex, disability, sexual orientation etc.

Rude User

5. You post inappropriate photos. Nude and inappropriate photos are not permitted on the site. See  #1. PlentyOfFish has access to advanced software as well as an active user base who help flag these inappropriate photos. When we find them (and we will, even if they are hidden), your profile will be deleted.

IMG_4438

IMG_4439

6. You login from a country where PlentyOfFish doesn’t exist yet. PlentyOfFish is always expanding into new markets, but if you do login from a country where we don’t yet have a presence, your account may be flagged and deleted.

If none of the above apply to you, it is possible that you may have deleted mistakenly (although this is rare).

PlentyOfFish is constantly working to improve the site to ensure our users have a positive experience. Maintaining the site as a place where relationships are created and users are safe will always be our highest priority. Anyone who negatively impacts users around them and the intention of the site, will not be welcomed back.

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Sarah Gooding

By day, Sarah runs the Public Relations team at PlentyOfFish and serves as the company's resident Dating Coach, helping singles maneuver the muddy waters of online dating. Upon earning a Masters in Business, Sarah joined the team in early 2011 and has been raising the profile of the company and brand ever since. When she’s not playing matchmaker and inspiring singles to pursue love, she can be found skiing the Coastal Mountains, tasting a new red wine, or soaking up exotic new cultures around the world!

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21 comments
  1. David says:
    August 29, 2014 at

    And if you didn’t do any of those but still got deleted!?

    Reply
    1. melissa says:
      September 1, 2014 at

      my account keeps deleting too.i did nothing wrong.it let me on for ten minutes but then i cant conversate with anyone only search.then says password bad and then it does not reconize email.weird happened like five times and alot of people since august say the same thing.please fix

      Reply
  2. Jason says:
    August 29, 2014 at

    i didnt say anythimg sexual to anyone and they deletyed my account i go make a new one and it wont let me why? it also says email is being used so when i click lost password it tells me to type my email in i do and it says it has no user with that email so i dont understand ur site its a good site but i dont know why it keeps loseing my info

    Reply
  3. Diana L. Davis says:
    August 31, 2014 at

    I’m glad your cleaning up your site. But I’m still seeing too many men who half naked. Nor do they take the time to clean up before that selfie. You can’t make people clean themselves up but to me, if your half naked or can’t take the time to shave or clean up thAT nasty beard,; dont expect a reply from.me. it implies this is all.you have to.offer. And. I know what I’m writing seems harsh, but men expect us, women, to look our best ‘ Barbie doll) . They should too.
    Diana

    Reply
  4. Bill Merrifield jr says:
    September 1, 2014 at

    I was deleted from this site and I didn’t harass any body on here and I was wanting to know if you could unblock me from being banned from this site is really enjoy itand I have met a lot of interested people and met new friends so please will you unblock me

    Reply
  5. Mike says:
    September 1, 2014 at

    I keep getting deleted for no reason. This is the 3rd time. I have not broken any of the rules but still get deleted. Figure that? Why?

    Reply
  6. Phyllis says:
    September 1, 2014 at

    I have done NOTHING to anyone or said anything wrong, yet I cannot keep my profile on. Why is that?

    Reply
  7. steve greene says:
    September 2, 2014 at

    i have put everything in your site 6 times and it keeps saying that my account is not there will you tell me why my account keeps doing that? i really tired of doing this over and over i have not even used your site and it keep messing up? why?

    Reply
  8. Steven says:
    September 4, 2014 at

    I don’t think it’s rare for someone to get accidentally deleted…i just made a profile and did the tests as well…didn’t violate ANY of the rules and still got deleted…not good for business. Please fix

    Reply
  9. Kris says:
    September 4, 2014 at

    I keep getting deleted as well! I haven’t broken any of the rules and don’t get it. They say they’re taking out the casual encounters part but I can tell you numerous people who have tried to talk to me that that is what they wanted. And they got blocked afterwards. I just wanna know why I keep getting deleted

    Reply
  10. Lam says:
    September 6, 2014 at

    Hi, my account has been deleted for no apparent reason and my email no longer exists on when I try to retrieve my password. I’ve not been abusive or broken any rules. Can you re-open my account please? (corrections to spelling errors made)

    Reply
  11. kelly says:
    September 15, 2014 at

    I need a contact number for someone to talk to live about a fraudulent account on here ASAP. How do I know its Fraudulent……….they are using pictures of my daughter!!

    Reply
    1. Sarah Gooding says:
      September 26, 2014 at

      Hi Kelly, Please email [email protected] and include a link to the profile or the username of the account. They will take care of it right away. Thanks!

      Reply
  12. Denise says:
    September 23, 2014 at

    Hi Can’t rejoin… I keep getting deleted, I actually came off the site as I fell for a guy who was a serial dater/ player not nice .. spur of the moment thing really now I can’t get back on …. met some lovely people who I’d like to get back in touch with. Can you please ‘re open my account… thank you.x

    Reply
  13. dakota says:
    October 6, 2014 at

    My account was deleted right in the middle of conversation why nothing bad going on. Had messaged a few guys then wham no messages going through and logged out tried log back in nothing. Said I didn’t exist didn’t get confirmation email saying I was banned and then went back on site and it let’s me fill out register form. How do I get my other account back?

    Reply
  14. Paul Fholer says:
    January 20, 2015 at

    I was on the site for only one time and messaged three women with no inappropriate comments and I apparently was deleted. Very discouraging! spent so much time to fill out all the protocol. I wont recommend to others. Could this be an error? Oh well no one to ask!

    Reply
  15. Jana Case says:
    December 28, 2018 at

    Thank you for the safety of us real women looking for a real relationship

    Reply
  16. Lauren Jade Bailey says:
    June 3, 2020 at

    So i was on live earlier as i am a streamer and one of my bouncers banned somebody all because they wernt up to there standards!? How does this person get unbanned back into my live stream as he is very sweet

    Reply
    1. Kate MacLean says:
      July 10, 2020 at

      Hi Lauren, thanks so much for letting us know. Sorry to hear that your Bouncer was kicking good people out. Here is how you can update your Bouncer – Go to your trusted member’s profile and find the Bouncer option and enable it -> You can remove their Bouncer powers from their profile if need be. To Unblock a Viewer, tap your profile in the top right corner, scroll down, and select Blocked. Find and unblock the member and they’ll be able to immediately join your streams again.

      Reply
  17. Angie says:
    January 18, 2021 at

    Yeah, I got deleted too and I haven’t said or done anything inappropriate. Website admins don’t reply too messages about this either. Very disappointing

    Reply
  18. Tali says:
    February 2, 2021 at

    Hey there
    I went to log into my account yesterday and it has a note saying it’s been deleted
    Can you please help me this as I’ve made a few connections with people I just hope they haven’t left

    Reply

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